When will my order ship?
All orders are shipped 3 weeks after receipt of order unless expedited with a rush shipment. Please contact customer service firstname.lastname@example.org for any shipping questions or needs.
How will my order ship?
US Shipments are via UPS Ground, shipping from Malvern, PA 19355
International shipments are via DHL or UPS and we will work with the customer to provide best shipment options for their country.
What is your return and refund policy?
All of our items are custom made to your exact specifications. Should you be unhappy with your purchase, we promise to work with you to to make your item exactly as you wished it would be. We do offer refunds in extreme circumstances, but will do everything to correct your issue before a refund is needed.