Headline: Frequently Asked Questions | Shipping, Installation, & Design

Design & Logos

• What file types do you accept? Vector files (AI, EPS, SVG, or PDF) are preferred for the sharpest laser precision. If you only have a PNG or JPG, our design team can often convert it for you.
• Can you match my brand’s specific colors? Yes! Provide us with your HEX codes or Pantone colors, and we will match our paint and stains as closely as possible.

Shipping & Turnaround

• How long does it take to receive my sign? Most custom orders ship within 3 weeks. We offer "Rush Production" upgrades at checkout if you need your sign in 1 or 2 weeks.
• How is my sign shipped? We use UPS Ground for US orders and DHL/UPS for international shipments. Every sign is "crated" in custom packaging to ensure it arrives in perfect condition.

Installation

• Are the signs easy to install? Yes! Signs with individual letters include a laser-cut stencil. Backed signs come with sawtooth hangers or pre-drilled holes for standoffs. Most installations take less than 15 minutes.
• Can I move the sign later? Signs mounted with standoffs are easily moved. Tape-mounted acrylic letters can be removed with a heat gun and dental floss, though the tape may need to be replaced for re-installation.

Refund and Return Policy

• What is your return and refund policy? All of our items are custom made to your exact specifications. Should you be unhappy with your purchase, we promise to work with you to to make your item exactly as you wished it would be. We do offer refunds in extreme circumstances, but will do everything to correct your issue before a refund is needed.